FAQ

Your order will be delivered to you on the date your booking starts. We recommend that your booking date is at least 24 hours before your event to avoid any unnecessary delays.

The rental period is normally 5 days, but extended bookings are possible (if you want to take your box on holiday with you). See our “Pricing Guide” when you add the box to your cart.

A place setting for 6 people is included in each box and we cater for up to 24 guests per style.

The box contains placemats, napkins, dinner plates, side plates, cutlery, signature glasses, table linen (runner/tablecloth), various candle holders, candles, themed pieces, vases and premade silk flower arrangements.

Each box contains its own set of beautiful crafted and sustainable silk flowers (either bouquets or a single garland). However, should you wish to add your own fresh flowers to the setting you are more than welcome to do so or alternatively we can assist with putting together fresh bouquets for you at an additional cost. Please drop us a message with your requirements and we will make it happen. 

All our items are cleaned and sanitised before being packed in a box. Our boxes are sealed after sanitising to ensure hygiene protocols are maintained.

Your order will arrive neatly and carefully packed in our U Style It reusable boxes with pictures on the internal boxes to make repacking a breeze! All lined and faux flowers are carefully placed in fabric drawstring bags. Your box will contain an inventory list to make sure you know everything is there.

We expect all plates, glassware, and cutlery to be washed before their return. Please do not wash our linen. Alternatively, you can add a “Cleaning Fee” when you add the box to your cart for us to wash it up for you.

We are happy to ship your gorgeous table setting to you wherever you are! Our courier fee stated is for Delivery only. Collection will be charged at the same rate. To save on courier fees, you are very welcome to collect from us directly at out Cape Town office in Durbanville Hills.

Please note: Delivery/Collection fees apply per box

Cape Town self-collect (Durbanville Hills) = FREE

All other major locations = R200 per box (one way)

We expect all plates, glassware, and cutlery to be washed before their return. Please do not wash our linen. Alternatively, you can add a “Cleaning Fee” when you add the box to your cart for us to wash it up for you.

Please return the boxes on the last day of your booking. If collection is arranged, we usually collect boxes on the last day of the booking (Thursday delivery and Monday collection, for example).

You book our boxes online and do secure payment via PayFast Secure payment gateway. This will include a R1000 refundable breakage deposit. You have the option to add an additional R200 Cleaning Fee per box if you choose to return the items unwashed. U Style It will refund the deposit immediately after we have checked each item in the returned boxes. We will be in touch if there are any issues to discuss or breakages in the returned box. Please note that refunds will be process through PayFast directly back to your debit/credit card that you used to booking.

Kindly let us know if you are aware of any breakages prior to shipping the box back to us. All breakages will be deducted from the refundable deposit after an assessment of the damage. Please note that candle wax on tablecloths and runners is viewed as damage to the item.  

Please call us urgently and we will ensure a replacement product is at your door in time for your special event. [email protected]